Deutsch
English
Français
Español
Italiano
Order
Yes. If installed by a qualified specialist workshop (proof of installation in the form of an invoice is required), you will receive a total warranty of 2 years for almost all parts. (The warranty applies in countries of the European Union and the European Free Trade Association (EFTA). Read the warranty conditions here.
The invoice will be sent to you by e-mail after you have successfully placed your order. Attention! You will not find our invoice documents in your parcel shipment.
Yes, within the respective order country you can enter a delivery address that may differ from your billing address - there is a prepared function for this. For example, you can have your order sent directly to your workshop.
You have found an item, but do not want to order it immediately as you would like to consult with your workshop first? There is nothing to compare - but you would still like to find the item quickly? In this case, please feel free to use our watch list. Besides that, it can do much more than to “remember”! You can also forward this list directly to your workshop. You can find this watch list directly in the product overview or in our shopping cart.
Yes, orders and shipments are possible. You can order from the following EU countries via our online shop: Austria, Belgium, Bulgaria, Croatia, Cyprus (Greek side), Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and from the following countries outside the EU: Albania, Bosnia and Herzegovina, Liechtenstein, Morocco, Serbia, Switzerland, United Kingdom (U.K.). If you wish to order from a country not listed (Non-EU), please contact us by e-mail: mbgtc_parts@mercedes-benz.com We also deliver worldwide through our personal sales experts.
As your contact partner for an inexpensive replacement part solutions, we offer you a promotional discount on a selected range several times a year. Whether for parts or wheels from AMG, smart or the classic Mercedes-Benz. You can find more information in our online shop or in our newsletter. This way you will always be informed in time about every promotion - simply order and save cleverly. In the first step of your order, simply enter the respective code* in the shopping cart in the field provided. *Please note:
- The validity of the coupon code
- Discount promotions cannot be combined with each other
- Coupon codes can only be redeemed once
- Copying invisible spaces to your clipboard can lead to errors
Yes, an express delivery is possible. Express orders from Monday to Thursday (until 2 p.m., except on public holidays) leave our shop on the same day and will, if possible, arrive on the next day. However, this is only possible within Germany. To German islands and abroad, the shipping time is longer. Please note, that we do not offer Saturday delivery as standard. Should you wish to receive your delivery on a Saturday (subject to an additional fee), please feel free to call our customer hotline +(49) 711 - 17 70 000, Monday - Friday from 08:00 am - 05:30 pm. Please also note that shock absorbers are not sent by express due to the hazardous goods regulations. The express shipping costs are shown separately on each product.
Do you need quick information about last month's deliveries or this morning's order? We store your orders centrally (personalised, of course)! With just a few clicks, you can check all current orders and view completed orders under “My account” &“Order history”. Click here.
The dismantled replacement parts and wheels come from newer used vehicles, test cars and production returns from Mercedes-Benz AG plants worldwide. Our dismantling professionals dismantle up to 9,000 vehicles a year from all current Mercedes-Benz and smart models. Our range includes inexpensive, high-quality replacement parts such as electronics, body parts and engines as well as various wheels, tyres, rims and suitable accessories. You cannot find what you are looking for with any other provider? You are welcome to visit us regularly. We can currently offer you over 30,000 different items, and our online shop is filled with new items every day.
If you have any questions about our products, please feel free to use the chat function, to call us on our customer hotline +(49) 711 - 17 70 000, Monday - Friday from 08:00 am - 05:30 pm, to write to us via our contact form or to send us an e-mail to mbgtc_parts@mercedes-benz.com.
If you have any problems with your order in the online shop, please feel free to use the chat function, to call us on our customer hotline +(49) 711 - 17 70 000, Monday - Friday from 08:00 am - 05:30 pm, or to send us an e-mail to mbgtc_parts@mercedes-benz.com.
In case the delivered quantity differs from the quantity of products you ordered, please use the return form linked here to ensure a transparent and fast processing of your complaint. You can print out this returns form or fill it in on screen and then send it to us by e-mail to mbgtc_retoure@mercedes-benz.com, by fax to +49 (0) 711 - 17 70030 700 or by post to MB GTC GmbH, Mercedes-Benz Gebrauchtteile Center, Mörikestraße 60-70, 73765 Neuhausen a.d.F. Germany. Your products may have been shipped from different warehouses and will arrive in separate deliveries. If you have any questions in this regard, please contact us at mbgtc_auftragsabwicklung@mercedes-benz.com.
If you discover after placing your order that you have given the wrong delivery address, please contact us directly: mbgtc_auftragsabwicklung@mercedes-benz.com
You can change or cancel your order by sending an e-mail to mbgtc_auftragsabwicklung@mercedes-benz.com .
For a copy of your order confirmation, please contact mbgtc_parts@mercedes-benz.com.
For a copy of your invoice, please contact mbgtc_parts@mercedes-benz.com.
You should enter your coupon code directly when placing your order. A subsequent crediting does not take place.
In principle, all our parts are available in our online shop under the common Mercedes-Benz article number. In addition, we also have composite components - such as seat sets, complete interiors, an entire axle, an axle half, a complete bumper or complete doors- which we run under separate part numbers and not under the Mercedes-Benz part numbers. You can either find these products through the categories in our online shop or contact us directly via mbgtc_parts@mercedes-benz.com or +49(711)17 70 000. We would be happy to check product availability for you personally and advise you on possible alternatives.
Presumably, the requested part is currently only available in small quantities. Due to this critical parts availability, only a limited quantity can therefore be purchased per customer. We ask for your understanding.
Have you not found the answer?
Our trained customer service is personally available for you.
We are available for you in our live chat and via the contact form or by e-mail to mbgtc_parts@mercedes-benz.com .
Our telephone customer service is available at +49 (0) 711 - 17 700 00 You can reach us from Monday to Friday from 08:00 am - 05:30 pm. We will be happy to help you.
X118