Shipping and delivery

Generally, our products can be delivered to the states of the European Union (EU) and EFTA.

We deliver to: Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Iceland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, United Kingdom, Cyprus.

It is not always possible to deliver to countries other than those listed.

To ensure that your order arrives safely

We demand the same high quality of our service as we do of our used parts. This is why we attach great importance to punctuality and reliability when shipping your orders. Our continuous efforts to optimise our shipping system have resulted in a smooth and highly efficient logistics process which guarantees punctual and reliable processing of your orders.

Should you have any queries, our order processing staff will be pleased to receive your call.


When will the ordered articles reach you?

A normal-sized order will reach you within approx. 2-4 working days. If you wish to order larger quantities, you should contact one of our staff members from the order processing department.

Customer hotline: +(49) 711 - 17 70 000, Monday - Friday from 08:00 am till 05:30 pm

Your order will be shipped with shipping and logistics companies with whom we have been working together successfully for many years. For goods that cannot be shipped by normal post on account of their weight, volume or nature, we offer a delivery service by our in-house freight forwarding agency.

Orders leave our warehouse daily, except on weekends.


Express orders

Express orders received by 3 pm (Monday to Thursday) leave our warehouse on the same day and, as far as possible, reach you the next day. However, this is only possible within Germany. Shipments to the German islands and shipments abroad take longer.

Attention! Normally we do not offer delivery on Saturdays. Should you wish delivery on a Saturday (subject to surcharge), we urgently request you to place your order by phone.


Shipping costs

The corresponding shipping costs can be found directly at your selected goods. When ordering multiple goods or tax-free deliveries, the shipping costs may change. After logging in with your personal data, you will then see the final shipping costs in the shopping cart.

For the delivery of an express order within Germany for orders we charge a cost surcharge of 23.80 € (including VAT).

For shipping orders to countries outside the EU, you have to pay taxes, customs duties and costs in full.


Calculation of shipping costs for deliveries abroad

For the automatic calculation of costs for shipments abroad, our online shop always calculates the cheapest alternative – that is, containerised cargo by ship or rail. Should you require the goods overseas particularly quickly, please contact our customer hotline: there is almost always a solution. For shipment by air freight, however, you must expect significantly higher costs.

In such a case, therefore, please contact us so that we can clarify the situation. +(49) 711 - 17 70 000, Monday - Friday from 08:00 am till 05:30 pm.


How are the goods packed?

In order to protect the goods on their way to you, we used packaging material consisting largely of recycled paper. It goes without saying that our high quality packaging conforms to the German Packaging Ordinance. For you, this means that after you have received the goods, you can easily dispose of the cardboard packaging in the waste paper disposal.

By the way – the small amount of unavoidable foreign material such as adhesive tape and labels and the low proportion of foil does not affect this recycling process.


How are the customs regulations taken into account?

For deliveries abroad, customs and import duties may be payable in the country of destination. These duties are always the responsibility of the recipient. For deliveries outside the EU, the customs papers must contain not only the value of the shipment but also information about the product type and its contents. We reserve the right to give this information to customs in order to simplify the proceedings for our customers and because we are obliged to do so by law. Occasionally the customs also open shipments to check them – we have no influence on this.

Customs and import duties are charged as soon as the package reaches your country. Fees for the release of the goods from customs have to be paid by you. We have no influence on such fees and cannot say how high they will be. Customs regulations vary considerably from country to country. Should you require more detailed information, we advise you to contact your local customs office.


Answer not found?

Discover more questions and answers in our FAQs - Shipping & Delivery.

 


In addition, our trained customer service team is available to assist you personally.

Contact us via Live Chat, by using the contact form or by sending an email to mbgtc_auftragsabwicklung@mercedes-benz.com.

Our telephone customer service is available for you at +49 (0) 711 - 17 700 00: Monday to Friday from 08:00 am till 05:30 pm. We will be happy to help you.

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